|| Job Description/Duties
Summary: Hotel and motel managers are in charge of
businesses that rent rooms to customers.
Hotel and motel managers run room rental businesses. Duties
vary with the size and type of the business. In large hotels,
general managers are in charge of the entire hotel. They set room
rates, monitor income and expenses, and supervise other staff.
Large hotels have restaurants and meeting rooms. These hotels hire
assistant managers to supervise the various areas of the hotel.
Often, the job title of the assistant manager describes their
duties. Executive housekeepers make sure that all areas of the
hotel are clean. Front office managers are in charge of
reservations and room assignments. Food and beverage managers
oversee restaurants and banquets. They plan menus, set prices, and
order supplies. Convention services managers coordinate all hotel
activities related to meetings. They meet with clients and plan a
schedule. Then they work with the food service and front office
managers to serve and lodge the visitors. Assistant managers hire,
train, and supervise the members of their staff. They use
computers to write reports about their area or to order food or
supplies. They may meet and talk with the general manager several
times a week. Some assistant managers are in charge of accounting,
sales, and maintenance. Managers of small hotels and motels
perform different duties than managers of larger businesses. This
is because there are fewer employees in smaller hotels and motels.
Many times these managers are more likely to fill in for absent
workers. Thus a manager may clean rooms, take reservations, or
make general repairs. Managers in small hotels and motels have
many administrative tasks. For example, they interview and hire
new staff. They also keep track of the money they take in each
day. Managers may schedule pick-up and delivery for the laundry
service. Resident managers live in hotels and motels. They are
on-call 24 hours a day. They usually work an 8-hour day, while
overseeing the hotel. In their off hours, resident managers are
called for emergencies or problems. In some hotels, the general
manager also serves as the resident manager.
- Manage and maintain all year or seasonal lodging facilities.
- Observe and monitor workers' performance to make sure that
company rules and procedures are being followed.
- Confer and cooperate with other department managers to
coordinate hotel activities, such as weddings.
- Answer questions about hotel policies and services. They
also resolve customers complaints.
- Arrange telephone answering service, mail delivery, and
answers customers questions about area.
- Use computers to order food and beverages, or prepare
- Purchase supplies or services from outside vendors, such as
laundry, repair, and trash.
- Inspect hotel for cleanliness and appearance.
- Coordinate front-office duties and resolve problems.
- Greet and register guests.
- Show, rent, or assign rooms or cabins.
- Collect payment and record money earned and spent.
- Receive and process advance payments. They usually send out
letters to confirm that they have received payment. They may
return checks if space is not available.
- Interview and hire staff.
- Assign duties to workers and schedule shifts.
- Inspect hotels to gather information and monitor
surroundings and decide what needs to be done.
- Communicate with other managers to plan large events. May
negotiate with managers about whose staff will help with
- Make decisions and develop plans for how to manage hotel.
- Analyze financial information on computer and create reports
- Handle money and record payments onto computer. Computers
allow managers to know how much money is earned daily or
- Identify staffs' actions and evaluate whether it meets
- Estimate the number of rooms needed for special events.
Managers may monitor the number of open rooms when renting to
- Answer customers' questions, make them feel at home, and
build on-going relationships.
- Update what they know about community and help customers
understand what they can do in the area.
- Schedule work activities and communicate duties and hours to
staff. Coach staff on how to do the job and motivate them to
- Coordinate front desk staffs' work, and build a team
- Interview applicants and judge the quality of their skills
to staff various positions in hotels.
- Perform general physical activities and administrative tasks
when delivering mail or answering phones.