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Knowledge
- Administration and Management: Knowledge of managing the
operations of a business, company, or group.
- Customer and Personal Service: Knowledge of providing
special services to customers based on their needs.
- Personnel and Human Resources: Knowledge of the department
that is in charge of the relationship between a company and
its employees. In particular, includes knowledge of the
activities performed by the department.
- Clerical: Knowledge of general office work such as filing
and recording information.
- Economics and Accounting: Knowledge of producing, supplying,
and using goods and services. Also includes knowledge of the
methods for keeping business records.
- English Language: Knowledge of the meaning, spelling, and
use of the English language.
- Public Safety and Security: Knowledge of protecting people,
data, and property.
- Sales and Marketing: Knowledge of advertising and selling
products and services.
- Mathematics: Knowledge of the rules and uses of numbers.
Areas of knowledge include arithmetic, algebra, geometry, and
statistics.
Preparation
Most hotel and motel managers learn their skills through formal
training programs. Community and junior colleges and some
universities offer two or four year degree programs. Technical
institutes, vocational and trade schools also offer formal
programs. These programs may be from one to two years long. Most
hotel management programs include classes in accounting,
marketing, and food service management. Computer skills are
taught in many of these classes. Since computers are used on the
job for billing, reservations, and scheduling staff. Most
students, especially those who chose liberal arts degrees,
should pursue internships or part-time jobs at hotels. An
internship will give students experience and skills in the
field. It will also help in finding full-time jobs after
graduation. Some hotels offer internships where students may
rotate to various departments and learn how the hotel is run.
Larger hotels may offer this type of training to new hires. Some
hotels may help pay for formal training in hotel management for
their outstanding employees.
Skills
- Look for ways to help people.
- Recognize the nature of a problem.
- Motivate, develop, and direct people as they work.
- Add, subtract, multiply, and divide quickly and correctly.
- Express ideas clearly so listeners understand the
information.
- Suggest approaches for applying ideas.
- Use math skills to solve problems.
- Listen to others and ask questions.
- Change behavior in relation to others? actions.
- Judge the costs and benefits of possible solutions.
- Obtain needed equipment, facilities, and materials and
oversee their use.
- Manage the time of self and others.
- Understand written and spoken information.
- Be aware of others? reactions and understand the possible
causes.
- Analyze ideas and use logic to determine their strengths and
weaknesses.
- Write ideas clearly so others can understand.
- Follow guidelines to arrange objects or actions in a certain
order.
- Go back and forth between two or more activities or sources
of information without becoming confused.
- Notice when something is wrong or is likely to go wrong.
- Identify what must be changed to reach goals.
- Concentrate and not be distracted while performing a task.
- Find and recognize important information.
- Remember information such as words, numbers, pictures, and
procedures.
Interests
There are many different interest inventories available. The
results they produce may differ from the interests described
here.
- Have enterprising interests. They like work activities that
involve starting up and carrying out projects, especially in
business. They like to lead and persuade others, make
decisions, and take risks for profit.
- Have conventional interests. They like work activities that
follow set procedures, routines, and standards. They like to
work with data and detail. They prefer working where there is
a clear line of authority to follow.
- Have social interests. They like work activities that assist
others and promote learning and personal development. They
like to communicate with others: to teach, give advice, help,
or otherwise be of service to others.
Values
- Consider independence important. They like to make decisions
and try out ideas on their own. They prefer jobs where they
can plan their work with little supervision.
- Consider good working conditions important. They like jobs
offering steady employment and good pay. They want employment
that fits their individual work style. They may prefer doing a
variety of tasks, working alone, or being busy all the time.
- Consider relationships important. They like to work in a
friendly, non-competitive environment. They like to do things
for other people. They prefer jobs where they are not
pressured to do things that go against their sense of right
and wrong.
- Consider recognition important. They like to work in jobs
which have opportunities for them to advance, be recognized
for their work, and direct and instruct others. They usually
prefer jobs in which they are looked up to by others.
Related Educational
Programs and Colleges
Visit our education page for AA
degrees ; Culinary
Colleges or
Bachelors,
Masters & PhD. Degrees
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