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Position: Unit Manager for Retail Services
Institution: University of Maine
Location: Maine
Date posted: 7/25/2003

The Department of Student Auxiliary Services - Dining Services has an opening for a Unit Manager for Retail Services. The Unit Manager reports to the Associate Director of Retail Services and is responsible to provide excellent customer service and high quality food with a pleasant overall dining experience at the Maine Marketplace and all retail locations. Employee is expected to work as an individual as well as a team member. Responsibilities include directly supervising a number of retail supervisors. The person will indirectly supervise all student employees and all front-of-the-house classified employees; directly oversee and schedule retail supervisors, service staff, cashiers and their responsibilities to maintain the facility to optimum operating performance. Oversee cash management process; serve as The University of Maine liaison for Taco Bell that will require periodic Taco Bell training as well as certification. Oversee the Marketplace to ensure all stations are operating efficiently and maintaining customer service standards. Handle administrative duties that include classified scheduling, student scheduling, payroll tabulation and date entry, Taco Bell documentation, maintenance and record keeping, and training. Provide feedback to the Associate Director of all operational challenges that occur; and oversee other reasonably related duties as assigned. A Bachelor of Science or Associate Degree with emphasis on Hotel, Restaurant and Institutional management or Culinary Arts is preferred. Demonstrated significant relevant experience in a quality high volume marketplace, food court, retail food establishment or restaurant with a focus on outstanding customer service, a keen appreciation of quality and detail in preparation and presentation, and the ability to work effectively with minimal supervision. Demonstrated commitment to total quality management and supervisory experience, excellent oral and written communication skills and some culinary knowledge are required. Experience with computer skills (using a menu management system), electronic access/point of sales systems, Microsoft products (Word, Excel, Power Point), and PeopleSoft preferred but not required. Individual must have an ability to do frequent lifting and standing and must also successfully complete a pre-employment physical and credit background check. Review of applications will begin August 5, 2003 and will continue until a qualified candidate is found. Proposed salary range: $32,000 - $38,000 plus full University benefits including health and life insurance, sick and vacation time, holidays, an excellent retirement plan and tuition waiver. This is a full time on-going professional position with a work schedule outside the normal schedule, including nights and weekends, which is frequently required. Send letter of application, resume, and names and contact information of three (3) references to: Marty Kahler, Chair, Unit Manager for Retail Operations Search Committee, The University of Maine, 5734 Hilltop Commons, Suite 103, Orono, Maine 04469-5734; Telephone: 207/581.5706; Fax: 207/581.4714. The University of Maine is an Equal Opportunity/Affirmative Action Employer.

E-mail :
Web Site :
Phone : (207) 581-4706
Fax : (207) 581-4714
Marty Kahler
Assoc. Dir. of Retail Operatio
SAS - Dining Services
The University of Maine
Suite 103
5734 Hilltop Commons