Tip 1
For hotel bartenders in particular here is a customer service tip that tends
to work well.
Have cards made up with your name and contact phone number at the
bar/restaurant. Stay abreast of local events, interesting places to visit,
good nearby restaurants, special local places that the locals love and/or
local ticket brokers. Get to know the owner/managers of the places that you
will refer to guests. Let those owner/managers know that you can send
guests to them. Even as the concierges and desk help will refer guests to
other places you also will have that opportunity as guests stop by the bar
and chat. When the guests will be staying for several days they just won't
eat at the hotel every night.
Stay on top of local events. As guests ask for suggestions make them aware
of the places you think they will enjoy and of the owner/managers names.
Have maps and directions readily available to any and all of these places.
Your hotel will have directions and maps available as will many other
sources. As you make the recommendations give them your card (or several
cards) to present to the managers or owners whom they will visit and have
them keep the extra cards to give to people who might also visit your hotel.
The other managers will reciprocate, sending you guests. If your hotel
guests enjoy the stay, they will suggest your name and hotel to friends,
family, and associates, who will also use your hotel and visit your bar.
When you give them more than one card, you may be surprised to see new
visitors, referred by their friends stopping by your bar.
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