2005 Intern Program – Eagles Mere Inn

Housing/ Compensation for Program

            The Administrator of the Intern program will determine the location of housing.

            Compensation will be commensurate with the Intern’s experience and apparent professional ability.

 Program

            Common reasons for operational failures in this business comes from Innkeepers not having sufficient knowledge & experience in the base details of each job so that they can adequately train & supervise their staff; and cater to the hospitality needs of guests. This educational program is designed to provide the intern with practical experience in all aspects of basic job tasks & responsibilities and while doing those tasks, observe & participate in the essential hospitality aspects of this business.

Town & Market - Orientation

            Brief history of this Resort town and how the Inn fits into the Community and available market.

            Guest profiles & Expectations.                                      Eagles Mere Inn Directions & Style

Hosting & Hospitality Tasks

            Greet guests and empathetically recognize & fulfill guest needs in an environment of genuine hospitality

            When Innkeepers are not on property, oversee the operation of the Inn, guest service and staffing.

Front Desk Tasks

            Telephone & Walk-in Reception

            Handle: Inquiries, Booking Rooms, Information requests, Check-in & Outs,

            Cleanliness & stocking of Exterior, Public areas, Service Closets & Food/Beverage supplies

            Opening and Closing Duties

 Safety & Security Tasks

Learn, and have the responsibility to meet, the emergency needs of guests as well as to assure a safe environment for all guests and Staff, plus, the security of the property, equipment & supplies of the Inn.

Housekeeping  & Laundry Tasks - orientation

            Be capable of making up Rooms and cleaning Rooms & Public Areas

            Occasionally do Rooms & Restaurant Laundry, Organize & Stock Supplies & Supply closets

 Maintenance Tasks - orientation

            Anticipate and respond to maintenance needs, calling the appropriate repair persons.

 Dining Room & Pub Service Tasks - orientation

            Learn & practice all aspects of Food & Beverage service for all meal periods.

Learn & practice techniques to empathetically recognize & fulfill guest needs in an environment

 of genuine hospitality

 Kitchen Tasks - orientation

Know proper techniques for preparation, production, service, storage & sanitation for Hot and Cold foods, plus, equipment, tableware & utensils

Eagles Mere Inn

www.eaglesmereinn.com

Peter & Susan, Innkeepers

Box #356 Eagles Mere PA 17731

570-525-3273      relax@eaglesmereinn.com